Frequently Asked Questions
Everything you need to know about your L'Occitane beauty experience.
How can I track my L'Occitane order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy for online purchases?
We offer a 30-day return policy for products in their original, unopened condition. If you are not completely satisfied, you can return your items for a full refund or exchange.
Are L'Occitane products tested on animals?
L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and L'Occitane gift cards.
Do you offer free samples with my order?
Yes, every online order includes the option to select complimentary samples at checkout, allowing you to discover our latest skincare and fragrance innovations.
How do I subscribe to the L'Occitane recycling program?
You can bring your empty full-sized beauty containers from any brand to participating L'Occitane boutiques to be recycled through our partnership with TerraCycle.